Parent Points · Curious Moonbeam
Delete your account
You can delete your adult Parent Points account in the app, or request help by email.
In the app
- Connect to the internet and open Settings → Family sharing → Manage family workspaces.
- For every workspace you own, transfer ownership to another adult member or permanently delete that workspace.
- Choose Delete account and follow the confirmation and sign-in verification steps.
Signing out or uninstalling does not delete your account or shared workspaces.
Cannot access the app?
Email Curious Moonbeam with the subject Parent Points account deletion. Include only the email address used for your Parent Points account. We verify your request before making changes and explain any ownership steps needed.
Request account deletion by email
Email address: info@curiousmoonbeam.co.nz
What is deleted?
- Your sign-in account, memberships and personal account data.
- Your account identifier and actor name on retained family history are anonymised.
- Workspaces you choose to permanently delete, including their shared family data.
What can remain?
Other adult members retain their family records, balances and transaction history. Notes or family content can still contain personal information an adult typed, so review that content separately before leaving. Account deletion does not erase the original local-only data on your device or separate Android backups. Remove local information in-app, clear app storage or uninstall, and manage device backups in Android or your Google account.
Provider backups and security records can have separate retention periods under Google's policies. Support correspondence is kept only as needed to handle the request and meet applicable obligations. Read the privacy policy for details.
Delete family data and keep your account
To permanently delete a shared workspace you own, open Manage family workspaces, select that workspace and choose Delete workspace. Read and confirm the warning: its children, tasks, rewards, balances and history are removed for all members. Your account and other workspaces stay available.
To request deletion of some data without deleting your account, email info@curiousmoonbeam.co.nz with subject Parent Points data deletion, your Parent Points account email and the workspace concerned. Do not include child names, photos, passwords or verification codes. We verify your identity and authority before making changes, explain any shared records that must remain, and normally complete a verified request within 30 days.
This does not erase another member's separate records, original local data on your device or separate Android backups. Provider security records and backups can have separate retention periods as described in the privacy policy.
Using Parent Points without an account?
There is no sign-in account to delete. Remove local data in the app, clear app storage or uninstall. These actions do not delete a cloud account or a shared workspace if you previously created one.